jjok's Privacy Policy

1. Introduction and Purpose

jjok is a trusted online gaming platform in Bangladesh. We place the highest priority on the privacy of our users. This privacy policy describes what types of information we collect, how that information is used, who it may be shared with, and what your rights are.

By using our platform, you acknowledge that you have read and understood the contents of this privacy policy. This policy may be revised from time to time. We will notify you in a timely manner of any significant changes.

2. Information We Collect

jjok collects user information in various ways. The details are outlined below:

2.1 Registration and Identity Information

Information we collect when you create an account:

• Full name and date of birth
• Email address
• Mobile number
• Residential address
• National ID or passport number (for identity verification)

2.2 Financial Information

For our payment processing and security:

• bKash, Nagad, Rocket, or bank account number (for deposits and withdrawals)
• Transaction history and amounts
• Deposit and withdrawal records

2.3 Usage Information

Information automatically collected while using the platform:

• IP address and device type
• Browser information and operating system
• Login time and session data
• Game play history and preferences
• Cookies and similar tracking technologies

2.4 Communication Information

When you contact our customer service team, the content of your messages, complaints, or requests may be stored.

3. Purpose of Using Information

jjok uses your information for the following legitimate purposes:

3.1 Service Delivery and Operations

• Account creation and identity verification
• Processing deposits and withdrawals
• Managing bonuses and promotions
• Storing gaming history and determining VIP level

3.2 Security and Fraud Prevention

• Preventing unauthorized access to accounts
• Detecting suspicious transactions
• Complying with anti-money laundering regulations
• Maintaining the integrity of the platform

3.3 Communication and Support

• Sending important account updates
• Resolving customer service requests
• Informing about relevant promotions and offers (based on consent)

3.4 Fulfilling Legal Obligations

Storing and providing necessary information to comply with applicable laws and regulations and in response to lawful requests from legal authorities.

4. Information Sharing and Third Parties

jjok never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared to a limited extent in the following circumstances:

4.1 Payment Processors

Financial information required to complete transactions via bKash, Nagad, Rocket, or bank transfer is shared with the relevant payment institution.

4.2 Technology and Game Providers

To operate the platform, we work with various game providers (such as Pragmatic Play, Evolution Gaming, Spribe, PG Soft, JILI, etc.) and technology partners. These parties receive only the information necessary to provide their specific services.

4.3 Legal Authorities

Information may be provided to authorities if required by court order, lawful request from an investigating agency, or under applicable law.

4.4 Business Succession

In the event of a business merger, acquisition, or restructuring, necessary information may be transferred, but it will always remain subject to the terms of this privacy policy.

5. Cookies Policy

Cookies and similar technologies are used on the jjok website. Cookies are small text files stored on your device that help us improve the quality of our service.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the platform — maintaining login sessions, security verification, and gaming session tracking. Disabling them may prevent the platform from working properly.

5.2 Analytics Cookies

These cookies are used to understand how users interact with the platform and to improve the user experience.

5.3 Cookie Controls

You can control the acceptance or rejection of cookies from your browser settings. Please note that disabling certain cookies may limit the functionality of the platform.

6. Data Security Measures

jjok uses industry-standard security technologies and practices to keep your information secure:

• SSL/TLS Encryption: All data transmissions are conducted through encrypted channels.
• Firewall and Intrusion Detection: Active monitoring systems to prevent unauthorized access.
• Two-Factor Authentication (2FA): Two-step verification for account security.
• Regular Security Audits: Regular security assessments conducted by third-party experts.
• Restricted Access: Only authorized personnel can access necessary information.
• Data Encryption: Stored sensitive information is kept in encrypted form.

Even so, data transmission over the internet is not entirely risk-free. We make every effort to provide maximum protection, but complete security cannot be guaranteed.

7. Data Retention Period

jjok retains your information according to the following policy:

• Information for active accounts is retained for as long as the account exists.
• Financial transaction records are retained for a specified period after account closure as required by legal obligations.
• Information required for fraud and money laundering investigations may be kept for an extended period.
• Once the retention period specified by applicable law has ended, information is securely deleted.

8. Your Rights

As a user of our platform, you have the following rights:

8.1 Right to Access Information

You may request a copy of your personal information stored with us at any time.

8.2 Right to Correct Information

If there is any incorrect or incomplete information in your profile, you may request that it be corrected.

8.3 Right to Delete Information

In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained due to legal obligations.

8.4 Right to Object to Processing

For marketing communications, you may withdraw your consent at any time. Please contact our support team for this.

8.5 How to Exercise Your Rights

To exercise any of your rights, contact us via our 24/7 live chat or email. We will respond to your request as soon as possible.

9. Privacy of Minors

The jjok platform is intended for users aged 21 and above only. We do not knowingly collect any personal information from minors. If we become aware that information has been collected from a minor, we will immediately delete that information and close the associated account.

For more information on protecting minors from online gaming, please visit our Responsible Gaming page.

10. International Data Transfers

Our servers and technology partners may be located in various countries. Your information may be transferred to and processed in those countries, where data protection laws may differ. However, regardless of where information is processed, we always ensure that the protections described in this privacy policy remain in effect.

11. Policy Changes and Updates

jjok may update this privacy policy from time to time. For any significant changes, we will:

• Display a notice on the platform
• Notify you via your registered email
• Update the "Last Updated" date on this page

Continued use of the platform after any changes will be considered acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our support team:

• Live Chat: 24/7 direct support in Bengali
• Email: [email protected]

We will try to process your request as quickly as possible, usually within 7 business days.