jjok Terms and
Conditions

1 General Terms and Conditions

jjok is an online gaming and betting platform that provides slot games, live casino, and cricket betting services for users in Bangladesh. By using our platform you agree to comply with the following general terms and conditions:

• You are using this platform voluntarily and at your own discretion.
• All services offered by jjok are provided for entertainment purposes.
• Gaming and betting activities carry financial risk and you are aware of that risk.
• jjok reserves the right to amend these terms and conditions at any time.
• Our terms and conditions, privacy policy, and responsible gaming policy together form a single integrated agreement.

2 Eligibility and Registration

To create an account and use services on jjok you must meet the following eligibility requirements:

Age Requirement

You must be at least 21 years old. jjok strictly prohibits gaming by minors. By registering you declare that you are 21 years of age or older. jjok may request identity documents or other verification at any time to confirm your age.

One Account Rule

Each person may create only one account. If a single person holds multiple accounts, all accounts will be closed and all bonuses and winnings may be forfeited.

Registration Information

You must provide accurate, complete, and up-to-date information at the time of registration. Providing false or misleading information will result in immediate account closure. It is your responsibility to update your information promptly if it changes.

• Full legal name (as per national identity card)
• Valid email address
• Mobile number (matching your bKash or Nagad account)
• Date of birth (verifiable)

3 Account Management

Maintaining the security of your jjok account is entirely your responsibility. The following rules apply to account management:

Password and Security

Keep your password confidential and do not share it with anyone. Use a strong password and change it regularly. If you suspect unauthorized access to your account, notify our support team immediately.

Account Transfer Prohibited

Transferring, selling, or lending your jjok account to anyone else is strictly prohibited. You are solely responsible for all activity on your account.

Verification (KYC)

For security and fraud prevention purposes, jjok may ask you to complete an identity verification (Know Your Customer) process at any time. This may include:

• Copy of national identity card or passport
• Proof of address (utility bill or bank statement)
• Proof of ownership of the payment method

jjok reserves the right to place withdrawals on hold until KYC verification is completed.

4 Deposits and Withdrawals

All rules related to financial transactions on jjok are described below.

Deposits

The following methods are supported for depositing funds on jjok:

• bKash
• Nagad
• Rocket
• Bank Transfer

Deposits are generally processed instantly. If there is a delay for any reason, please contact our 24/7 support team. You are required to use a payment method registered in your own name.

Withdrawals

Withdrawals must be made using the same method used for the deposit.

KYC verification must be completed before a withdrawal request is processed. Wagering requirements must be met to withdraw bonus funds (see Section 5).

Financial Security

jjok reserves the right to investigate or suspend any transaction to prevent suspicious activity or money laundering. If evidence of fraudulent activity is found, the relevant account will be closed immediately and funds will be forfeited.

5 Bonuses and Promotional Offers

jjok offers various bonuses and promotional offers. Please read the following terms and conditions carefully before using them:

Welcome Bonus

Example: If you deposit ৳1,000 you will receive a ৳1,500 bonus. To make the total ৳2,500 withdrawable you must place bets totalling ৳15,000 (৳1,500 × 10).

Bonus Terms and Conditions

• Each bonus offer has its own validity period — if not used within the specified time the bonus will be cancelled.
• While a bonus is active, bets may only be placed on games approved by jjok.
• Multiple bonuses cannot be active at the same time.
• Winnings from bets placed with bonus funds are also subject to wagering requirements.
• Attempting to obtain bonuses through fraudulent means will result in account closure.
• jjok reserves the right to modify or cancel any bonus offer.

VIP Program and Cashback

jjok's VIP program has 5 tiers. By playing regularly you can advance to higher tiers. Each tier includes a weekly cashback benefit — Bronze: 0.3%, Silver: 0.6%, Gold: 0.9%, Platinum: 1.2%, Diamond: up to 1.5%. Cashback is automatically credited to your account every week.

6 Gameplay and Betting Rules

The following rules apply to playing games and placing bets on jjok:

Fairness of Game Results

All games on jjok are operated using certified Random Number Generator (RNG) technology. Game results are completely fair and not predetermined. We conduct regular third-party audits to ensure fair play.

Technical Issues

In the event of a technical error, disconnection, or server problem during a game, jjok's decision will be considered final. Bets from rounds cancelled due to technical reasons will be refunded.

Cricket and Sports Betting

Keep the following in mind for sports betting:

• Bets can be placed before the match starts and while the game is in progress (live betting).
• If a match is cancelled or postponed, bets will be refunded or results determined according to the applicable rules.
• Bets placed before odds change will remain at the original odds.
• Specific rules apply in the case of a tie or other undecided outcomes.

7 Prohibited Activities

The following activities are strictly prohibited on the jjok platform. Violating these rules will result in immediate account closure:

• Using fraudulent software, bots, or automated systems.
• Exploiting weaknesses or bugs in the game system.
• Creating multiple accounts to abuse bonuses.
• Money laundering or any form of financial fraud.
• Using another user's account or payment information.
• Attempting unauthorized access to jjok's systems or network.
• Engaging in fraudulent or harmful behavior toward other users.
• Creating an account with false information or bypassing the verification process.

8 Privacy and Data Protection

The protection of your personal information is very important to us. By registering with jjok you also agree to our privacy policy. For more details please visit our Privacy Policy page.

Data Collection and Use

We collect only the information necessary to provide our services. Your information is not sold to third parties. However, information may be shared as required by legal obligations or at the request of authorities.

Cookies and Tracking

jjok uses cookies to improve your experience. Essential cookies are necessary for the site to function. Analytics cookies help us improve our services. You can manage cookies in your browser settings.

9 Intellectual Property

All content on the jjok platform — logos, designs, text, graphics, software, and other materials — is the intellectual property of jjok. These are protected by copyright law.

Copying, distributing, modifying, or republishing any jjok content is strictly prohibited except for personal and non-commercial use. Content from third-party game providers such as Pragmatic Play, Spribe, and others is protected by their own intellectual property rights.

10 Limitation of Liability

jjok is not responsible for the following:

• Issues caused by internet connection disruption or device failure.
• Delays or issues related to third-party services (payment gateways).
• Loss caused by a breach of your account information (if due to your own negligence).
• Financial loss from gaming or betting — gaming always carries risk.

jjok always strives to ensure service quality. However, service may be interrupted due to technical reasons and we cannot guarantee 24/7 availability.

11 Account Suspension & Closure

jjok may suspend or permanently close an account under the following circumstances:

Closed by jjok

• If the terms and conditions are violated.
• If fraudulent activity is detected.
• Failure to complete KYC verification or providing false information.
• Due to legal obligations.
• In the case of long-term inactivity (after a specified period).

Closed at Your Request

You may request to close your account at any time by contacting our support team. Any available balance (subject to wagering requirements being met) may be withdrawn before the account is closed.

As part of responsible gaming, we also offer a self-exclusion facility. Visit our Responsible Gaming page to learn more.

12 Changes to Terms & Conditions

jjok reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, we will notify users via email or by posting a notice on the site.

Continued use of the platform after any changes will be considered as your acceptance of the new terms and conditions. Therefore, it is advised to visit this page regularly. The date of any changes will always be noted at the top of the page.

Dispute Resolution

For any dispute or complaint, please contact our support team first. We will strive to resolve each complaint fairly and promptly. jjok's final decision will be considered binding.

13 Contact

If you have any questions or comments regarding these terms and conditions, please contact us:

• 24/7 Live Chat: Use the live chat feature on our website — support is available in Bengali.
• Email: [email protected]

Our support team is always ready to help you. For more information, visit our FAQ page and About Us page.